swiftcrest Order & Shipping Policy

---

Thank you for choosing swiftcrest. We are committed to getting your grocery and kitchen essentials to you safely and on schedule. The guidelines below explain exactly how we handle order processing, shipping, and delivery so you always know what to expect from the moment you check out until your package arrives.

---

Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and handed to the carrier within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are generally processed the same day. Orders placed after 2:00 PM EST, or on weekends, will be handled on the next business day.
• Perishable Goods Handling: Items that require temperature control are packed using specialized cold-chain insulation and are shipped Monday through Thursday only, so they are not held in transit over the weekend.

---

Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated and shown at checkout before you submit your order, so there are no surprises.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (Order cut-off 2:00 PM EST).

Please note: Delivery estimates begin after your order has been dispatched from our facility. Delivery timeframes may experience slight delays during peak holiday seasons or severe weather events.

---

International Shipping

swiftcrest also serves customers in Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may be subject to import duties, value-added taxes (VAT), or customs handling fees upon arrival in the destination country. These fees are determined by your local customs authority and are the responsibility of the recipient.

---

Order Tracking & Delivery Confirmation

As soon as your order leaves our facility, we will send you an automated shipping confirmation email with a direct tracking link and carrier information.

If your tracking number has not arrived or no tracking updates appear within 3 business days of your order confirmation, please contact our support team with your order number so we can investigate.

---

Order Modifications & Address Changes

We begin processing orders shortly after they are placed so we can dispatch them quickly.

• If you need to correct your shipping address or change your order, please reach out to us within 1 hour of placing it at support@swiftcrest.cfd.
• We will make every reasonable effort to honor change requests, but once an order has been transferred to the shipping carrier, we are unable to alter the shipping address.

---

Damaged, Lost, or Compromised Shipments

We stand behind every order we ship:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged due to shipping delays, notify us within 48 hours of delivery with photos, and we will issue an immediate full refund or send a free replacement.
• Lost or Damaged Packages: If tracking shows your package as delivered but it has not arrived, or if items arrive damaged, please contact us within 7 days of delivery.

---

Contact Us & Merchant Information

If you have questions about your shipment, available shipping options, or order status, our team is here to help:

• Official Business Name: swiftcrest
• Customer Support Email: support@swiftcrest.cfd
• Customer Support Phone: 13059920358
• Physical Business Address: 808 E MOWRY DR APT 419, Homestead, FL 33030, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST